Refund and Return Policy

More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us at support@pagift.store and we’ll make it right!

CANCELLATION & MODIFICATION

WE DON'T ACCEPT CANCELLATIONS
PLEASE CHECK YOUR ORDER CAREFULLY BEFORE YOU MAKE YOUR PAYMENT.

Please contact us if you have any problems with your payment

If you want to update info/ modify your purchase, please send us an email to support@pagift.store and provide your order number and the modification you would like to make. We’ll confirm once the modification has been made.

Notice:
For the normal orders

Your order is only eligible to be modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be modified.

Please be informed that:
If you change your mind and really want to cancel right after making payment for the orders(within 12 hours after payment),we will check and give you a refund of 70% what you pay for your order.

A management and transaction fee ( 30% of your total order value) will be applied for the cancellation.

Please consider that when you want to receive a refund.

For the custom/ personalized orders, we do not offer the cancellation.

You can change the product design or size by sending us an email! We will confirm and make it for you!

We are not guaranteed to deliver your order in timely manner because of the coronavirus.

REPLACEMENT & REFUND

At this time we do offer Return in a few case, we almost offer replacement. If your item is deffective, you don’t need to return the item and we will resend you a replacement for free.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

- Significantly different from the description or sample shown to you;

- Damaged due to the fault of our factory or the carrier;

- Not what you ordered;

In order for a return to be accepted, it must meet the following conditions:

- The product must be unused and unworn.

- The product must be in its original state and packaging with the original tags attached.

Please be noted that with other cases (not mentioned above) we only offer partial refund

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display

To file a claim, please send us an email to support@pagift.store and include the following information (this is a must):

- Order number

- Video/ photo of the defective product

If your claim is in regards to a printing error, please include photographs of the error.

If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

- Full delivery address

- Contact telephone number

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (not including shipping costs).

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

– We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

– The customer must cover the cost of ordering replacement items

So please be extremely careful when entering your shipping address.

Customer service is our first priority and we will do whatever we can to take care of you. Thank you for considering Pagift.store and if you have any questions, please don’t hesitate to contact us via: support@pagift.store

Address: 1968 S. Coast Hwy #679 Laguna Beach, CA 92651, United States